SAIKAI SERVIÇOS DIESEL E REPRESENTAÇÕES LTDA. and ROMAGA MANUTENÇÃO E REPAROS DE MOTORES DIESEL LTDA., partner companies located in the city of Rio de Janeiro, RJ, Brazil, specializing in maintenance and repair of diesel marine and stationary engines, and spare parts sales, declare through this policy established by the respective boards, their commitment to quality, through the following GUIDELINES:

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1. MEETING REQUIREMENTS AND EXPECTATIONS

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Establishing that the determination of customer requirements, as well as other business requirements as legal and regulatory, is carried out as far as possible and critically analyzed to grant your fully ensure.

In the same way, focusing on and increasing customer satisfaction by monitoring their degree of satisfaction based on consultation and retroalimentation of expectations on their requirements, as well as too other stakeholders. 

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2. ADOPTION OF MANAGEMENT SYSTEM AND COMMITMENT TO IMPROVEMENT

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Aiming at the excellence of its activities by maintaining a quality management system in accordance with iso 9001 in the most updated version, promoting periodic internal audits and monitoring the performance of its processes. In the same way, committing to the continuous improvement of their services, processes, performance results and the efficiency of the quality management system.

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3. EFFICIENCY AND RELIABILITY

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Acting efficiently and effectively through planning, appropriate resources, personnel qualification and specialized training to provide the reliability requested by the client in performing its services and product supplies.

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This POLICY is approved by the Board of Directors and is known to all employees of the companies.

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Rio de Janeiro, June 24th, 2019.